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The AHA|SA have been successful in receiving grant funding to undertake a project to help contribute to mentally healthy workplaces in our sector as part of the South Australian Healthy Workplaces Strategy.

Partnering with a third party training provider, Maybo (, the project provides AHA|SA members with access to customer conflict resolution training. The 1-day face to face course provides staff with skills in the following areas:


  • Understanding preventative measures to conflict and reducing risk
  • Knowing how to use de-escalation strategies
  • Learning defusing skills
  • Identifying and planning to reduce risk
  • Recognising instinctive reactions
  • Undertaking a dynamic risk assessment to inform decision making
  • Identifying post-incident considerations


Date and time

Wed May 22, 2024, 9:00 am to Wed May 22, 2024, 5:00 pm


Southgate Motel, 175 Commercial Street East, Mount Gambier, South Australia 5290

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