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Partnering with a third party training provider, Maybo (www.maybo.com.au), the project will provide AHA|SA members with access to customer conflict resolution training. The 1 day face to face course will provide staff with skills in the following areas:

  • Understanding preventative measures to conflict and reducing risk
  • Knowing how to use de-escalation strategies
  • Learning defusing skills
  • Identifying and planning to reduce risk
  • Recognising instinctive reactions
  • Undertaking a dynamic risk assessment to inform decision making
  • Identifying post-incident considerations

Date and time

Thu February 22, 2024, 9:00 am to Thu February 22, 2024, 5:00 pm

Location

Bridgeport Hotel, 2 Bridge Street, Murray Bridge, South Australia

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