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Partnering with a third party training provider, Maybo (, the project will provide AHA|SA members with access to customer conflict resolution training. The 1 day face to face course will provide staff with skills in the following areas:

  • Understanding preventative measures to conflict and reducing risk
  • Knowing how to use de-escalation strategies
  • Learning defusing skills
  • Identifying and planning to reduce risk
  • Recognising instinctive reactions
  • Undertaking a dynamic risk assessment to inform decision making
  • Identifying post-incident considerations

Date and time

Wed February 28, 2024, 9:00 am to Wed February 28, 2024, 5:00 pm


Kent Town Hotel, 76 Rundle Street, Kent Town, South Australia 5067

Register for this event

Event: Customer Conflict Resolution Training
Date: Wed February 28, 2024, 9:00 am
Price: Free

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