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Members would be aware that the Australian Government has launched a smartphone app, COVIDSafe. This app seeks to speed up the process of identifying people who have been in close contact with someone diagnosed with COVID-19, quickly stopping further spread. Further details are available here:

The COVID-19 Tracking app will play a crucial role in giving hotels the flexibility to open. It will go a long way to satisfy health professionals that there will be the ability to effectively track and trace in the event of exposure. Prime Minister Scott Morrison has flagged the app as being essential for Australia to be able to ease restrictions across the country. Downloading the app is voluntary, but the Government has said that 40 per cent of Australians – 10 million people – will need to take the app for it to be a success.


The AHA in its meetings with Government about the operation of the app, have been given guarantees that only health officials will have access to the app and only for the purpose of tracing others in the case of an isolated outbreak. The app is encrypted and operates securely.

The AHA|SA urges all our members to support and download the COVIDSafe App. We also encourage you to share and promote the app amongst your employees and patrons and via your social media pages.

This is about our hotels being seen as safe and as controlled as possible. The more we can satisfy health professionals that our venues can operate safely, the more likely we will see restrictions eased.

Members are encouraged to use their social media pages to promote the app to their staff and patrons, suggested wording as follows:

The Australian Government has released the COVIDSafe smartphone App. We urge all our employees and patrons to download the COVIDSafe App to help keep individuals, families and communities safe from the further spread of the coronavirus. This valuable tool will enhance the ability for health officials to respond quickly to local outbreaks and will alert people who may be at risk. Downloading this app will be the best thing Australians can do to potentially see some restrictions eased and our hotels open again sooner!  Download the free app via the App Store on your phone.

Visit for further information.

To download the free app, visit the App store on your phone or  visit

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